Warranty & Care

DO YOU OFFER A DIAMOND CERTIFICATE?

Every jewelry purchase is always accompanied by a certificate of authenticity stating that your Gleam piece has passed a thorough quality control, is genuine and made out of sustainable materials.

1.0 CT and larger Gem will get a IGI Certificate. 

WARRANTY 

Gleam Green offers a 90 days warranty against manufacturing defects, excluding wear and tear and the center stone.

Examples of manufacturing defects that result in broken rings can include:

💎 Stones that are loose even though they are set in a recently made ring💍 Newly-made rings that are deformed, bent or dented😲 Rings that are crooked🥇 Rings that were made with an incorrect material.

 

Our warranty does not cover rings that were broken due to regular wear and tear which can include:

🧴 Discoloration due to exposure of chemicals💍 Deterioration of prongs and precious metals as a result of wear💎 Bent, caught, or worn-out prong (s) that have resulted in a loose or lost stone thanks to daily wear and tear💎 Chipped or broken stones

 

COMPLIMENTARY CARE PLAN?

Our complimentary care plan offers free resizing, polishing, and prong tightening for 60 days for engagement rings where the center stone was purchased through us at list price, as well as for other pieces.

Additionally, we include a complimentary care kit with every purchase, ensuring your precious pieces maintain their luster and brilliance for years to come.

Insured shipping labels are provided for convenience, with shipping costs ranging from $20 to $100 each way depending on the ring's value. Please note that our complimentary care plan is currently available for US orders only.